Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes all refunds.

14-day refund on your first payment

If PlayRoam doesn't work for you, you can ask for a full refund within 14 days of your first subscription payment. No questions asked.

Renewals

You can cancel at any time from your account page (Manage billing), and you won't be charged again. Renewal payments that have already gone through are not refunded, except when the service didn't work because of a problem on our side; in that case write to us and we'll make it right.

How to ask for a refund

Email support@playroam.gg from the address on your PlayRoam account, or use the link in your Paddle receipt. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Your statutory rights

This policy doesn't affect any rights you have under the consumer protection laws of your country.